RETURN AND REFUND POLICY
At Fan Forge Wear, each product is made to order. Please review your order details, including product, size, color, and shipping address, carefully before completing your purchase.
ORDER CANCELLATION OR CHANGES
If you need to cancel or change your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request. However, once an order has entered production, we cannot guarantee that it can be changed or canceled.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery.
Please provide your order number and clear photos showing the issue. After reviewing your request, we may offer a replacement or refund, as appropriate.
There is no additional charge for an approved replacement caused by a production error or defective product. For approved defective, damaged, misprinted, or incorrect items, we cover any return shipping costs if a return is required.
SIZE AND COLOR SELECTION
Because our products are made to order, we generally cannot accept returns or exchanges when the customer:
- Orders the wrong size
- Selects the wrong color
- Changes their mind after receiving the product
Please review the product description and size information carefully before placing your order.
RETURNS AND EXCHANGES
We do not generally accept returns or exchanges for made-to-order products unless the item is damaged, defective, misprinted, or incorrect.
Please contact us before returning any product. Do not send a product back without contacting us first, as unauthorized returns may not be accepted.
LOST OR MISSING PACKAGES
If your tracking information shows no delivery or your package appears to be significantly delayed, please contact us. We will review the shipment information and assist you with the available resolution.
If tracking shows that the package was delivered but you cannot locate it, please check the delivery location and contact the shipping carrier before contacting us.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the refund is due to an error on our part.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered production or has been shipped, we cannot guarantee that the address can be changed.
CONTACT US
If you have any questions regarding a return, refund, replacement, or order issue, please contact us:
Email: support@fanforgewear.com
Customer Support: Monday – Friday
We typically respond within 1–2 business days.